Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of NYC Swank (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://nycswank.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@nycswank.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@nycswank.com
US Dollar ($)
I'm inlove I wear a size USA 38DD and ordered 85E fits perfectly I will order more
These kits are very good, I'm not buying for the first time, and I think not the last)))
Ordered for the second time. Delivery less than a month. Everything corresponds to the description. I recommend!
This is a class above the others i have bought, super sexy and lovely looking. definitely recommend this set to all.
Thank you very much. Only here the panties asked hl the store agreed, and sent l.
Hard to navigate in size
It's okay. Russia was tracked. Wife liked
I wear European 36E, 80E, this size of 85E purchase (103-80-103) fits perfectly, gorgeous, really exquisitely processed, perfect material, nice, thank you store !! for me 2 purchase and great satisfaction
Great kit!!!! At ross. 85 c-ideally approached 38 d
Perfect, beautiful. I have a size of 36E, I ordered 38E and it fits perfectly. My sizes are 102-80-103 and under the breasts 85. Very nice set. Thank you store !!
I liked the fabric very much, it holds more or less, but it is a little small. On the big chest is not very suitable, from the gravity of the chest the harness cuts into the body-not nice. Panties are cool.
The set is beautiful. Lace is soft. At 75 d a little cup is large.
Linen is incredibly beautiful. Thin mesh with lace. About the size consulted with the store, ordered exactly on the recommendations. On the parameters 84-68-88 and the cup 70d ordered the top 32d. Panties when ordering asked to put the size m. (also the seller's recommendation) the kit came up perfectly. The seller is sociable (be sure to advise before buying) and interested, i recommend the product to buy.
Great product and service. Thanks!!
Parameters in the wife: chest (94), under the breast (80), waist (75), hips (99). Sconce fixed on the latest hook and slightly pulls, although on the dimensional grid the store says 78-82... But the chest both sconces hold perfectly. But panties a little tight, because. They are l.
Excellent set of linen, very pleasant to the body and beautiful. The whole village is perfect. I asked for help from the store with the size. All sent perfectly. I am very pleased with the order.
pants are small, but Bra is very pretty ❤️❤️❤️
Very beautiful and delicate.